Shipping & Replacement Policy
Last Updated: July 2026
At The Silver Tip Tea, we are committed to delivering premium-quality tea products safely and efficiently. Please read our Shipping & Replacement Policy carefully before placing an order.
1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
Delivery timelines may vary depending on your location, courier partner, and unforeseen circumstances. Estimated delivery times are shared during checkout and are for reference only.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Promotional offers for free shipping may be available from time to time.
4. Order Tracking
Once your order has been dispatched, you will receive the tracking details via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs of the package and product.
6. Replacement Policy
Eligible products that are damaged during transit or delivered incorrectly may qualify for a replacement after verification. Replacement requests are subject to approval based on the information provided.
7. Non-Eligible Replacement Cases
- Products damaged after delivery due to improper handling.
- Replacement requests made after the specified reporting period.
- Products without original packaging or proof of purchase.
- Products that have been opened, consumed, or partially used (unless received damaged).
8. Contact Us
For any shipping or replacement-related queries, please contact our customer support team through our Contact Us page or official email. We will be happy to assist you.